Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries we receive from our customers in Cupertino. If you don't find your answer here, please don't hesitate to call us.
Our Service Process
We aim to make your repair experience as smooth and stress-free as possible. It starts when you call our friendly customer service team or schedule an appointment online. We'll work with your schedule to find a convenient time for our technician to visit.
Our technician will arrive on time, in a clearly marked vehicle, and will always be courteous and professional. They will perform a complete diagnostic of your Sub-Zero appliance to accurately pinpoint the problem. Before any work begins, they will provide you with a detailed, upfront quote. With your approval, they will proceed with the repair, using genuine Sub-Zero parts from their well-stocked service vehicle. Our goal is to complete the repair efficiently and effectively in a single visit, leaving your appliance in perfect working order and your home as clean as we found it.